Training That Keeps Bercon Equipment Working
When you rent equipment, you expect it to work when you need it. That sounds simple, but keeping a fleet of telehandlers, scissor lifts and other equipment reliable takes a lot of knowledge behind the scenes.
At Bercon Rentals, that knowledge is continually being built.
Bercon invests in hands-on training for its employees, bringing trainers directly from equipment manufacturers to teach the team how to diagnose, maintain and repair the machines they work with every day. Recent training has included JLG equipment and Skyjack training this summer.
For Daniel Foreman, Bercon’s foreman, the training is an important part of keeping the company’s service team ahead of the curve.
“The equipment is becoming more complicated,” Daniel explains. “You have to keep training because things are constantly changing.”
Learning From the Manufacturers
For Bercon customers, one of the biggest advantages of ongoing training is reduced downtime.
When a mechanic can identify a problem faster and get to the right solution sooner, equipment can get back to work sooner. That’s important for customers who may have crews, projects and deadlines depending on that machine.
The training also helps the team recognize potential issues before they become bigger problems. Better diagnosis and maintenance can help equipment run more reliably, last longer and experience fewer breakdowns.
And because Bercon has mechanics working both on the road and in the shop, the company made sure the training didn’t come at the expense of customer service. Staff coverage was arranged so customers could continue getting the support they needed while employees attended the course.
Safety Is Part of the Equation
Training isn’t only about fixing machines faster. It’s also about making sure they are repaired and maintained correctly.
Properly maintained equipment is essential to safe operation, and giving mechanics the right manufacturer information helps them make better decisions when servicing a machine.
For Daniel, that’s a key part of the investment.
“Training is pretty standard in the industry, but it’s very important,” he says.
As equipment evolves, so does the knowledge required to work on it safely and effectively. Keeping mechanics current means Bercon can stay on top of those changes instead of learning about them only when something goes wrong.
An Investment in Bercon’s Customers
Ultimately, manufacturer training is an investment in more than Bercon’s employees. It is an investment in the customer experience.
A well-trained service team can mean quicker answers, faster repairs, more reliable equipment and less disruption for the people who rely on Bercon’s rental fleet.
And the learning doesn’t stop when the three-day course is over. Mechanics have access to workbooks and online resources they can use when they encounter a question in the future.
That’s important because no two service calls are necessarily the same.
Whether it’s a routine maintenance question or a more complicated repair, Bercon’s goal is the same: find the answer, fix the problem and get the equipment back where it belongs.
For Bercon Rentals, ongoing training is one more way the company works to provide reliable equipment and customer-focused service, day after day. To see the Bercon difference firsthand, reach out and rent from the best!