FAQS

Frequently Asked Questions

At Bercon Rentals, we know that renting equipment can come with a lot of questions. This FAQ page is designed to provide clear, straightforward answers to the most common inquiries about our equipment, rental process, delivery, and policies. If you don’t see your question answered here, our team is always happy to help—just reach out.

Equipment Rentals

  • What types of equipment rentals does Bercon Rentals offer?

    Bercon Rentals provides one of Ontario’s most diverse equipment fleets, covering virtually every stage of a construction project.
    Our inventory includes material handling lifts, aerial work platforms, cranes, generators, lighting, and a broad range of site-support tools. Every unit is professionally maintained and fleet-managed to ensure performance, reliability, and safety.

  • Do you provide equipment for both short-term and long-term projects?

    Yes. Whether you need a single day of use or ongoing support for multi-month projects, Bercon’s rentals are engineered for flexibility.

    We offer daily, weekly, monthly, and customized rental agreements tailored to workload, location, budget and site conditions.

  • Which industries do you serve?

    Bercon Rentals proudly serves a wide range of industries by providing reliable, high-quality equipment that helps teams work safely and efficiently.

    Glazing: We supply material lifts, boom lifts and telehandlers to help glazing crews install large panes, reach tall façades and handle fragile materials with precision.

    Manufacturing: We support manufacturing facilities with forklifts, aerial lifts, pallet movers, and telehandlers to manage heavy inventory, streamline production and handle seasonal demand without buying extra equipment.

    Landscaping: Landscapers count on our compact lifts and loading equipment, as well as accessory equipment, quickly during peak seasons.

    Cladding: We provide boom lifts, scissor lifts, telehandlers and material lifts that allow cladding teams to safely reach multi-storey exteriors and position large panels with stability and efficiency.

    Warehousing: Warehouses rely on our forklifts, reach trucks, order pickers, and pallet jacks for inventory management, reorganization projects, and short-term capacity boosts.

    Construction & General Contracting: We offer a deep fleet of telehandlers, aerial lifts, skid steers, and specialty equipment to support day-to-day operations and complex builds.

    Agriculture & Outdoor Industries: Farmers and outdoor operations use our compact equipment, trailers, and loaders to move materials, maintain land, and stay productive year-round.

    Bercon Rentals also supports many other industries – reach out to us and ask!

  • How do I know which machine is right for my project?

    Our equipment specialists work directly with your site supervisors or project managers to evaluate scope, height requirements, load capacity, terrain conditions, material flow, and safety considerations.

    By assessing your entire job, we ensure you get equipment that meets your operational needs, without over-renting or undersizing.

Delivery, Pickup & Logistics

  • Does Bercon offer equipment delivery and pickup?

    Yes. Bercon Rentals operates a coordinated logistics network to ensure fast, on-time delivery across Southwestern Ontario, including the Greater Toronto Area, Hamilton, Niagara Falls, Windsor, London, Ottawa and beyond! Our dispatch team uses real-time scheduling tools to match delivery windows with your site readiness, reducing downtime and improving job efficiency.

  • How quickly can equipment be delivered?

    In many cases, same-day delivery is available. This is especially true for high-demand equipment like telehandlers and scissor lifts. For complex or heavy deliveries, we work closely with your site team to arrange precise drop-off times, ensuring the equipment arrives when your crew is ready to work.

  • Can Bercon move equipment between job sites?

    Absolutely. Many contractors manage multiple projects simultaneously, and we help maintain continuity by transferring rental units from one site to another.

    This your reduces transportation costs, simplifies tracking, and keeps your equipment operating rather than sitting idle.

Maintenance, Safety & Support

  • What happens if a machine breaks down on-site?

    Bercon Rentals provides rapid on-site service support. Our technicians diagnose and repair issues quickly to minimize downtime. If repairs require more extensive work, we supply a replacement unit at no additional cost for eligible rental agreements, keeping your project on schedule.

  • How often is your equipment serviced?

    Our fleet is maintained according to strict manufacturer guidelines and industry best practices. Between rentals, every machine undergoes a full inspection, including mechanical systems, hydraulics, electrical components, safety controls, and fluid levels. We maintain complete service logs for transparency and compliance.

  • Do you provide safety training?

    Yes! We offer comprehensive safety training for all mobile working platforms. Our programs meet official certification requirements and are designed to prepare your team to operate equipment safely and confidently.

    Training can be delivered at our location or on-site at your facility, providing flexibility to fit your schedule. Contact our team today to discuss available courses and book your training session.

Billing & Rental Policies

  • What payment options does Bercon Rentals accept?

    We accept major credit cards, corporate accounts, and direct invoicing for approved clients. For frequent renters, we can establish streamlined billing arrangements that consolidate invoices and reduce your administrative work.

  • What if my project runs longer than expected?

    We understand that construction schedules evolve. Extending rental agreements is simple—just contact our office or your account representative. In most cases, extensions can be completed immediately, ensuring continuous use without interruption.

Reservations & Availability

  • Can I request specific brands or models?

    Yes. Contractors often prefer certain brands based on performance or compatibility with existing equipment. Bercon carries premium brands such as Genie, Skyjack, JLG and more.

    If a specific model is unavailable, we provide an equivalent unit that meets your technical requirements.

  • Do I need to reserve equipment in advance?

    Advance booking is recommended, especially during peak construction seasons; however, we also support urgent, same-day rentals when inventory allows. Our large fleet, throughout the GTA especially, enables us to fulfill most requests quickly, even on short notice.

Site Conditions & Requirements

  • What if my site has limited access or tight spaces?

    Bercon Rentals offers compact lifts, mini-cranes, and narrow-aisle forklifts engineered for confined spaces. Check out our rental page for our most common rentals and their dimensions. Our team can recommend the safest and most efficient machine for tight urban sites, industrial plants, or interior construction zones.

  • Do you help assess jobsite conditions before delivery?

    Yes. For equipment requiring precise placement or specialized access (such as large boom lifts) we help assess terrain, grade, overhead obstructions, and working radius. This proactive approach prevents delays and ensures safe deployment of your equipment.

General Questions

  • Why should I choose Bercon Rentals over competitors?

    Bercon Rentals brings together top-tier new equipment, technical expertise, rapid service response, and a customer-first mentality.

    We don’t just deliver machines, we support the entire operational flow of your project. Contractors choose Bercon because we reduce downtime, enhance safety, and deliver consistent results for every rental.

  • Do you work with small contractors and homeowners?

    Yes. While we support major firms across Southern Ontario and beyond, we also work with small contractors, agricultural clients, industrial facilities, and homeowners completing renovation or landscaping projects. Every customer receives Bercon’s same professional guidance and service.

  • How do I get started?

    Simply contact our team by phone or email, or request equipment through our online rental form. Our specialists will help you choose the right machines, schedule delivery, and get everything in motion quickly.

Equipment Management App

  • How does eQuip+ help improve equipment management?

    eQuip+ simplifies rental workflows by consolidating key functions, like scheduling, ordering, and updates, into one portal. This reduces administrative time, keeps crews moving, and improves jobsite efficiency by giving you control over your rentals from virtually any internet‑enabled device.

  • What key features does eQuip+ offer?

    With eQuip+, you can:

    • Access Bercon’s full inventory 24/7 without needing to call during business hours.
    • Receive live rental notifications so you stay updated on delivery, pickup, or changes.
    • Adjust delivery dates, increase your order, or update billing info in real time.
    • Manage your equipment from any device—whether in the office, on the jobsite, or on the go.

    This all‑in‑one solution helps streamline equipment management and reduce downtime on your projects.

  • What is the Bercon Rentals eQuip+ app/portal?

    eQuip+ is Bercon Rentals’ secure digital equipment management platform that lets you access and manage your rental account anytime, anywhere. From reserving gear to updating delivery dates or billing details, eQuip+ puts your rental activity in one easy‑to‑use place, accessible on desktops, phones, tablets, and laptops.